Politique d’expédition

Due to a high volume of orders, please allow 3-5 business days for orders to ship and tracking information to update.

Please refer to specific product pages for shipping timelines on pre-orders, or refer to our pre-orders page here.

Sønderhaus is not responsible for any packages sent to an incorrect address if customers input their address incorrectly during checkout.

For lost packages:
- If you purchased Shipping Protection, please contact us at hello@sonder.haus to arrange a replacement package.
- If you did not purchase Route Protection, we recommend reaching out to the shipping service directly or filing a claim with them.

For international orders:
- Sønderhaus is not responsible for any customs fees, taxes, or duties incurred during transit. These charges are the responsibility of the customer and vary by country.