Return and Exchange Policy:
Thank you for choosing Sønderhaus. We are a small and independent clothing brand and, unfortunately, cannot facilitate returns. However, we are pleased to offer exchanges or store credit within 30 days of delivery.
Exchange Process:
- Initiate an exchange within 30 days of receiving your order - click here to initiate a return or exchange
- Provide your order details and specify the item you wish to exchange, along with the desired size, color, or style.
- Upon receipt and inspection of the returned item, we will process the exchange and ship the requested item. Any price differences will be handled through store credit.
Store Credit: Alternatively, you can opt for store credit, which will be issued via this link. The store credit does not expire and can be used with other promotions or discounts.
Important Considerations:
- Customers are responsible for the shipping costs of returning the item.
- Items received after the 30-day exchange window or not meeting the specified conditions will not be eligible for exchange or store credit.
For any further inquiries or assistance, please contact our customer support team. Thank you for your support and understanding!
Note: This policy is subject to change. Please refer to our website for the latest information.