Thank you for choosing Sønderhaus. We are a small and independent clothing brand and, unfortunately, cannot facilitate returns. However, we are pleased to offer exchanges or store credit within 30 days of delivery.
Please note that the customer is responsible for the shipping cost of the return.
Please note that certain products frequently sell out. If your desired product for exchange has sold out at the time we receive your return, you will be eligable for a full refund.
- Initiate an exchange within 30 days of receiving your order - click here to initiate a return or exchange
- Provide your order details and specify the item you wish to exchange, along with the desired size, color, or style.
- Upon receipt and inspection of the returned item, we will process the exchange and ship the requested item. Any price differences will be handled through store credit.
Store Credit: Alternatively, you can opt for store credit, which will be issued via this link. The store credit does not expire and can be used with other promotions or discounts.
- Customers are responsible for the shipping costs of returning the item.
- Items received after the 30-day exchange window or not meeting the specified conditions will not be eligible for exchange or store credit.
- Specified conditions for returning/exchanging items: Not worn and tags still attached. There should be no signs of wear or the item may not be accepted.
Please note that certain products frequently sell out. If your desired product for exchange has sold out at the time we receive your return, you will be eligable for a full refund.
Note: If a Sønderhaus item you have received has any manufacturer defaults or if you have received the wrong item, please email hello@sonder.haus for a potential replacement.
For any further inquiries or assistance, please contact our customer support team. Thank you for your support and understanding!
Note: This policy is subject to change. Please refer to our website for the latest information.
We love our international customers and are grateful for your support of our small business!
We offer expedited shipping for international orders to ensure your package reaches you as quickly as possible. Estimated delivery times vary depending on the destination country. All international orders come with a tracking number.
Shipping charges for your order will be calculated and displayed at checkout, including any duties/taxes required by your government. This guarantees you will not pay any additional fees upon arrival of the package ensuring a seamless shopping experience.
All international orders are responsible for shipping costs of returns/exchanges if needed.
For further inquiries regarding international shipping, please don't hesitate to reach out to our customer support team at hello@sonder.haus.
Due to a high volume of orders, please allow 3-5 business days for orders to ship and tracking information to update.
Sønderhaus is not responsible for any packages sent to an incorrect address if customers input their address incorrectly during checkout.
For lost packages:
- If you purchased Route Protection, please contact us at hello@sonder.haus to arrange a replacement package.
- If you did not purchase Route Protection, we recommend reaching out to the shipping service directly or filing a claim with them.
For international orders:
- Sønderhaus is not responsible for any customs fees, taxes, or duties incurred during transit. These charges are the responsibility of the customer and vary by country.
If you have any questions or concerns please email us at hello@sonder.haus.
For wholesale inquiries, please email wholesale@sonder.haus.
For PR or collaboration inquiries, please email pr@sonder.haus.